Have a question or problem? I want to help. Usually you'll find your answer in the FAQ section below. If you don't find your answer just submit the form at the very bottom of this page and I'll get back to you very quickly.
Frequently Asked Questions
How long do I have access?
You have lifetime access to the videos. As long as you're a member in good standing you'll have access to the growing content here.
Can my spouse log in to my account?
Yes, feel free to share access with your spouse or children in your home. Keep in mind though that several features will be blended together under the account such as progress tracking and saved favorites. We ask that you not spread your account access beyond your own household however.
How do I update my profile photo?
You just need to sign up for a free Gravatar account and then upload our favorite photo.
How do I save favorites?
While inside the course, workshop, or quick win there is an option just below the video with small icons giving you three options. First you can complete the lesson. Second you can bookmark the lesson for later viewing. Or, third you can favorite a watched lesson to easily access again and again.
Where do I see upcoming content?
The dashboard page is where you can see the upcoming content such as courses, lessons, workshops, quick wins, live Q&A's, and more.
How do I change my password?
Once you're logged into your account click on your profile name at the top of any page. The first option in the menu that drops down is your Account page. While on this page scroll to the bottom of the page. At the bottom you'll see a button that says "Change Password". Click that button and type your new password in each box. Click the button to update and your new password will take effect.
How do I change my email address?
Once you're logged into your account click on your profile name at the top of any page. The first option in the menu that drops down is your Account page. While on this page scroll down the page until you see your current email address.
How can I play the videos on my TV?
If you have a Smart TV that allows you to browse the Internet, just open up the browser, visit my.ourdailyrest.net, login to your account, and start watching. If you don't have this kind of TV, you still have a couple options:
Option 1 - Connect your computer to your TV. Most newer laptops/desktops have an HDMI adapter that allows you to connect your computer to your TV through an HDMI cord (just like you'd connect a DVD or Blu-ray player to your TV.) Then just turn on your laptop, adjust the settings so your TV screen mirrors what's on your computer screen, go to my.ourdailyrest.net and you can now see everything on your TV.
Option 2 - Purchase a Google Chromecast device which plugs into your TV, connects to the wireless Internet, and allows you to "cast" anything from the Google Chrome browser on your computer, phone, or tablet to your TV. In other words, it's similar to Option #1 except you don't have to connect your computer to your TV with an HDMI cord--the data streams from your device to your TV over the wireless Internet. (Here's a brief tutorial using Google Chromecast.)
How do I listen to the audio on my mobile device?
You can click the audio button in the resources area of the course lessons, workshops, and Q&Rs to listen directly from your browser. Or, you can right-click the button to download the audio onto your desktop/laptop. This will allow you to open the MP3 in iTunes or add it to your device the same way you add music.
Why do the videos look blurry?
All the videos are filmed and displayed in high-quality HD. However, the video quality adjusts depending on your Internet speed and device. If a video looks fuzzy, there's a few things to try. First, try watching on a faster speed internet connection. Second, click the "gear" icon at the bottom right of the video and increase the "Quality" value to as high as you'd like to go for a clearer picture. 1080p is full HD.
How can I cancel my membership?
Oh no! So sorry to hear you want to cancel. If you're just having tech problems or specific issues, please reach out to me at firstname.lastname@example.org. Once you cancel you'll no longer have access to any of the courses, workshops, live Q&A's, quick wins, challenges, and more.
You can cancel your account at any time by going to your account page and selecting the Subscriptions tab. Here you will see an option to 'Cancel' next to your current subscription. Click this link, confirm that you want to cancel and you're all done. You'll receive an email confirmation that cancellation was successful. That's it!
Once you cancel your account you will retain access to the site until your current subscription period ends. Of course, you can rejoin anytime in the future.
My payment failed. How do I update my credit card?
Don't worry, your account will not be cancelled until your payment fails 4 times.
If you pay by credit card and you know that your card details have changed then you can go to your account page select the Subscriptions tab and you should see a link to 'Update Billing Details'. Once you change your card details your payment will be processed immediately.
If you pay by PayPal please ensure that there are adequate funds in your account so that payment will go through when payment is tried again. Unfortunately there is no way to change when PayPal will attempt to take payments, or to push the payment through earlier.
Payment will automatically be tried again by our payment processors 5 days after a failed payment, but you will lose access until payment is successful.
If your subscription is cancelled due to failed payments, you will need to sign up with a new subscription if you would like to regain access to the Academy.
Please contact us using the form below if you have any further questions about failed payments.
I see an error message saying I don't have access to this content?
Please go to your account page select the Subscriptions tab and check that your membership subscription is showing as active. If your subscription is current then please try logging out of your account, clearing your browser cache and then logging back in again.
Also, if you have just purchased a course then you will only be able to access that specific content. You can activate a full membership here to view all the content inside the member area.
If this does not fix the issue please contact us using the form below and let us know what page you are receiving this error for.
If your question isn’t answered above then submit the form below and I’ll get back to you as soon as possible.